Refunds and right of withdrawal

Refunds for manufacturing defects

The User may return to VOOGLERS, free of charge, any products with manufacturing defects. To this end, the User must contact with VOOGLERS in customer@vooglers.com, stating the product or products to be returned, with a photograph and a detailed account of the defects encountered. Upon receipt of said communication, VOOGLERS will indicate to the User, if applicable, the form of collection or delivery of the defective product at its warehouse, free of charge. Each product to be returned must be unused and include all its labels, packaging and, if any, documentation and original accessories. Failing this, VOOGLERS reserves the right to refuse such return. Upon receipt of the product and verification of the existence of manufacturing defects in any of the products ordered, VOOGLERS shall proceed to send another product of the same characteristics, also free of charge for the User.


If it is not possible, owing to lack of stock, to send another product of identical characteristics, the amount paid for the purchase of the product shall be returned as soon as possible and, in any case, within fourteen (14) days.

Withdrawal

Pursuant to the General Act for the Defence of Consumers and Users (Ley General para la defensa de los consumidores y usuarios), in the event that the User is not satisfied with the products received, he or she have a period of fourteen (14) working days to return same, without any penalty and without any need to state the reasons, but it that case shall bear the direct cost of return of the products to VOOGLERS. In order to formalize said return, please contact with VOOGLERS in customer@vooglers.com enclosing the filled out withdrawal form enclosed to these Terms and Conditions as ANNEX 1. Upon receipt of said communication, VOOGLERS will inform you of the form of delivery of the products at its warehouses. Each product to be returned must be unused and include all its labels, packaging and, if any, documentation and original accessories. Failing this, VOOGLERS reserves the right to refuse such return.

The amounts paid will be returned as soon as possible and, in any event, within fourteen (14) calendar days from the date on which the User informed its decision to withdraw from the contract or to return the product. VOOGLERS reserves the right to withhold the reimbursement until he has received the product or any evidence of the return of the product, whichever condition is met first.